April 4, 2020
To our valued clients,
As we are all aware, the Coronavirus (COVID-19) pandemic is significantly changing day by day within our community and it is also making us quickly adapt to continue to provide care to your pets to maintain the upmost safety to our staff and community alike.
We feel very fortunate to have been deemed an essential service by the government and are grateful to have the opportunity to continue to serve our clients and community by offering essential and emergency services. In light of this, Wilson road veterinary clinic remains OPEN but now with reduced hours and a “closed-door” policy.
During this uncertain time, we are doing our best to amend our typical protocols while still providing you and your pet with the standard of care you are used to without the risk of contracting or facilitating the spread of COVID-19.
The biggest change that we will be implementing is as follows. To protect our clients and staff, we will no longer be permitting clients inside of our clinic. Instead, your pets will be looked after within the clinic by our staff to minimize contact. Our clinic will be OPEN but the doors will be LOCKED, with the exception of certain sensitive appointments. How this will work is as follows:
From recommendations of the WHO, we ask if you have travelled outside the country within 14 days and/or experiencing any flu-like symptoms and/or have come in contact within someone who has tested positive for COVID-19, we ask you to please remain quarantined at home and arrange to have a family/friend bring your pet on your behalf. If there are any concerns, please call the clinic to discuss your situation personally with our staff and we will do our best to accommodate you.
As spring approaches, we still need to consider the health of your pet and their exposure to heartworm/ticks/fleas. We are finding ourselves outside more than ever now on walks so it is important to discuss how we will be handling getting your pet started on these important preventatives. Please call our office to schedule an appointment to come pick up your preventatives and to have any necessary parasite screening performed. The above protocols will apply for handling your pet.
We thank you graciously for your continued cooperation during this time and we will be working day to day as a team to ensure everyone’s safety. We will update you as new information arises. If you have any questions, please do not hesitate to contact us.
Wilson Road Veterinary Clinic Team
Our new Business hours:
Monday to Friday: 9-6
|Monday||9:00 – 6:00|
|Tuesday||9:00 – 6:00|
|Wednesday||9:00 – 6:00|
|Thursday||9:00 – 6:00|
|Friday||9:00 – 6:00|
|Saturday||10:00 – 6:00|